Turn customer experiences into stars.
For a business online reputation can't be left ignored. People talk about your business, includes prospects, customers, and clients. They tweet about your latest product, leaving a comment on your blog, posting a Facebook update about their customer experience, and much more.
Customize all messages to match your brand identity to increase open and click-through rates.
Reach customers by text or email to gather customer feedback effectively for a single location or across an entire multi-location brand.
Glowing reviews help businesses shine in local search! Collect new reviews on third-party review sites, social media profiles, and first-party landing pages.
Never miss a chance to collect authentic customer feedback with the Review Generation Widget right on your website.
Measure success with a conversion funnel, and track progress over time. Get an at-a-glance roll-up of a brand’s success or filter by specific locations.
We offer two editions of our customer feedback tool: Customer Voice Express and Customer Voice Pro. The Express edition is a simplified tool with essential features such as saving one template and sending 15 emails per month. Once you’ve come to know and love the Express edition, easily upgrade to the Pro edition and unlock more ways to gather customer feedback and grow your online reviews.
|Features||Customer Voice Express||Customer Voice Pro|
|Send email review requests||15 per month||Unlimited|
|Bulk send review requests|
|Sync Customer List in Business Center with Customer Voice|
|Customize and display the Review Widget on any website to conveniently ask for feedback from customers|
|Customize and save review request templates||1||40|
|Access to purchasing SMS add-ons|
|Send automated follow-up email to customers who haven't shared their positive review|
Consumers often search online for a local business with recent reviews and an average review rating of at least four stars. If a business doesn’t fall into that category, there’s a good chance they’re losing potential customers to competitors. To avoid losing sales, it’s important to continuously generate positive reviews while managing the negative ones.
For local businesses, having a steady stream of recent reviews is crucial. 73% of consumers say reviews written more than 3 months ago aren’t relevant anymore. Customers want to see reviews that relate to the business as it is today.
Listing Builder is needed in order for Customer Voice to access the My Listings page.
An unlimited number of email review requests can be sent per day.
Due to mobile service provider standards the daily limit of SMS requests is 150. If you are sending a large number of SMS requests per day, this helps prevent your number from being flagged as a spam account.
A dropped SMS request can be due to several reasons. Click on the tooltip next to the status to see a possible reason why the request was not able to send. Most likely it’s due to:
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