Track, manage and respond to review sites and social channels in one centralized location. Collect more authentic online reviews. Monitor 100+ sites in one dashboard.
For a business online reputation can't be left ignored. People talk about your business, includes prospects, customers, and clients. They tweet about your latest product, leaving a comment on your blog, posting a Facebook update about their customer experience, and much more.
Connecting with customers is easy with built-in smart review responses and powerful review insights backed by artificial intelligence! And with reporting built right in, you can show your clients how you have helped them improve their reputation over time.
Respond to Google and Facebook reviews in just two clicks using pre-loaded default templates. Plus, you can edit or delete any templates and customize your own.
Monitor where a business is mentioned in a variety of sources, including news sites, blogs and social networks. Plus, highlight the most positive and negative mentions using automated sentiment analysis.
Executive reports break down how your business is faring in online conversations and helps you understand what to do. Alerts are also sent every time new information is found.
Improve search rank by identifying online business listings that are inaccurate or missing from essential directories and online listing sources.
Use competitive benchmarking to see how a business stacks up to the competition on social media outlets and local search
The reputation of a business is both what they say about themselves and what others say about them. Managing reputation is nothing new; what’s new is how the internet and social media have changed the way businesses are being defined and how fast their reputations spread.
Presence management is making sure that customers can find the right information about a business online. Correct and consistent listings across directories, review sites and social networks is crucial.
With over 33 million local reviews on Yelp alone, it’s clear that customers are sharing their opinions online. Seventy-two percent of consumers say they trust online reviews as much as personal referrals, so whether it’s a testimonial, a detailed article on someone’s blog, or an offhand comment on Twitter, people are now chatting 24/7—and local business owners need to be paying attention.
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